aSPAthecary Salon and Spa Policies
aSPAthecary Salon and Spa is committed to providing a relaxing atmosphere. The following Salon and Spa Policies are intended to enhance everyone’s experience with us.
Please arrive 10- 15 minutes in advance of salon and spa treatments.
Services will begin and end on time as a courtesy to the next guest.
As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.
Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.
We have reserved time and space especially for you and require 48 hours notice for group and package appointment cancellations/rescheduling and 24 hours notices for all other appointments. If less than the required notice is given, we reserve the right to charge 50% for the full scheduled session.
If for any reason aSPAthecary needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
A credit card or gift card may be required to reserve appointments at our discretion.
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
Prices do not include gratuities.
18% gratuity will be assessed for spa packages, bridal parties, keratin treatments, hair extensions and group parties.
aSPAthecary accepts Visa, Master Card, Discover, American Express, aSPAthecary gift cards,bank debit cards, and cash.
aSPAthecary gift cards are to be used for services or products only and tips will not be issued from the gift card balance unless noted at time of purchase. Gift cards are not redeemable if reported as lost or stolen. Donation certificates are non-transferable.
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
Refunds will be issued in Store credit or exchange only. Store credit must be used the same day as the return.
At aSPAthecary’s discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.
SPECIAL CONDITIONS POLICY:
Please notify our Spa Coordinator before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
All salon and spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.
AGE REQUIREMENT POLICY:
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist or technician will remain confidential, as will your health history forms.
Client lists and email lists are confidential. We do not share our client lists with outside companies.
OTHER TIPS FOR YOUR VISIT:
Please do not bring valuables with you; we are not responsible for lost or stolen items.
Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn off all cell phones.
Parking is available on Broad Street at the meters, the triangle in the center by the fountain is 2 hour maximum except Weekends and there is a lot behind aSPAthecary on Apple Street but space is limited and you will need to follow the alley on the left of the building to approach the front entrance to our salon.
aSPAthecary is a concept I have had in my mind for a few years now. I have always loved the idea of mixing and concocting essential oils and lotions and botanicals together. I have always loved the old time apothecary/chemist shops where people went to get their wellness items and prescriptions mixed right there. Apothecary's were also mixing herbs and botanicals to help people with ailments! It made sense to me that a salon and spa should have those options and I made up a new word, aSPAthecary! As for the design? What better than Shabby Chic, whites, cream, blue and botanical colors combined with Victorian Style (the era of the Apothecary) with rough wood, distressed but beautiful and cozy!
After 14 years in the salon and hospitality industry, I am finally ready to start my own venture! I love this industry and I wanted to bring a fresh, natural alternative while still keeping the integrity of the services. I have honed my skills and ideas to bring the public the very best products and the most talented and conscientious professionals together.
I have always found botanicals and natural products to be my favorite for relaxation and I love the shabby chic look! It makes me smile and feel good so I hope you all will enjoy the salon and the vision and find aSPAthecary a comfortable, enjoyable refuge from your daily stress!
I hope you all enjoy it as much as I do and will love to have you come in to visit!